Delivery Policy - Arctic Hunter
At Arctic Hunter, we strive to provide efficient and reliable delivery services to all our customers. Below are the details of our delivery policy to ensure you have a clear understanding of our procedures.
Delivery Timeframe
Our delivery time is typically 2-3 working days. We aim to deliver your products promptly to ensure you enjoy your purchase as soon as possible.
Delivery Coverage
We deliver products to all cities within the United Arab Emirates, but only within the city limits. This service is provided free of charge as an added convenience for our customers.
Important Note:
We do not deliver to areas outside the UAE or beyond city limits, including remote areas such as mountain ranges, border regions, and Free Zones.
Ensuring Prompt Delivery
To facilitate a smooth delivery process, please ensure that all information on the checkout page is filled out completely and accurately. This includes your name, address, and contact details.
Delivery Process
Deliveries are handled by a trusted third-party courier company. The courier will contact you to confirm the delivery timing and date.
In Case of Delays
If there is any delay in delivery, please contact us immediately:
- Phone: +971 4 2216959
- WhatsApp: +971 55 551 1839
- Email: khayamex@emirates.net.ae
Handling Defects and Replacements
If you receive a defective item, we will replace it free of charge. The replacement process may take up to 6-7 working days. For urgent replacements, you can visit our office directly to expedite the process.
Office Visit for Replacements
For urgent situations, customers can walk into our office for immediate replacements. This ensures you receive a functional product without waiting for courier services.
Storage of Delivery Information
We store necessary delivery information such as customer name, location, address, and contact number for delivery purposes. Other personal identifiable information will not be stored.
Additional Services
Free Shipping
Enjoy free shipping on all orders within the UAE. This service is part of our commitment to provide excellent value to our customers.
Support Team
Our dedicated support team is available to assist you with any queries or concerns. Please feel free to contact us for support.
Contact Us
Eminent Luggage EST.
Near Sabakha Bus Station
Office 703 & 704
Abraj Centre, Deira, Dubai
Email: khayamex@emirates.net.ae
We are committed to providing a seamless delivery experience for our customers. Thank you for choosing Arctic Hunter for your luggage and travel accessory needs.